Individuals interested in using the ADA Paratransit Service must submit a completed application to the City of Brownsville Metro department. A written determination of eligibility will be made within 21 days following the application submission. If a decision on eligibility is not made within 21 days, the applicant is considered “conditionally eligible” and may use the ADA Paratransit Service starting on the 22nd day until a final determination is made.
Click below to download an application or to download the City of Brownsville (COB) Metro ADA Policies and Procedures. You may also call us at (956) 541-4881 for more information or to request an application.
To schedule a trip using the ADA paratransit service, eligible passengers must call Brownsville Metro at (956) 541-8381 to make a trip reservation between one to seven days in advance of travel. Passengers will be asked to provide the following information:
If a return trip will be scheduled, the passenger will be asked to provide a pick-up time and destination address for the return trip. Passengers may schedule as many trips as they wish during any one call, time permitting.
Make sure you are ready to travel at the time of your scheduled trip. Passengers may be picked-up as early as 15 minutes before or as late as 15 minutes after their scheduled pick-up time. Passengers will be required to begin their approach to the vehicle within five minutes of its arrival at the pick-up point.
If you need to cancel your reservation, please call at least one hour before the scheduled pick-up time to notify Brownsville Metro of your cancellation.
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